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About Us
Hockey Hell are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Hockey Hell.co.uk
C/O THE STICK CLUB,
18 ANDOVER ROAD,
CHELTENHAM,
GLOS.,
GL50 2EQ.
Phone: 01242 250185
Fax:
Email: supervisor@hockeyhell.co.uk
[VAT NO:] [618 1638 37]
Hockey Hell is a wholy owned subsiduary of The Stick Club.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. We only except orders and payments from indviuals wthin the UK.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on our website or through our telesales team. To cancel your order you must notify us within seven {7} working days following the day of delivery. Should you wish to exercise your rights under the Distance Selling Regulations your order may only be cancelled in writing, by fax or by e-mail. Telephone cancellations cannot be accepted. The goods must be returned in an unused and re-saleable condition. You are responsible for the cost of safe return back to us (care of The Stick Club). We advise you take out appropriate insurance to cover the product during its return journey. If you are unable to return the product to us within seven {7} you must contact us to arrange collection which will be at your cost.
Delivery Schedule
Full ownership of the goods will transfer to the customer when they have been paid for in full and delivery has taken place. All products are subject to availability. We will inform you as soon as possible where any product cannot be supplied. We make every effort to deliver within 1-2 days (normally NEXT DAY) but where delays are inevitable we will endeavour to keep you informed. GOODS MUST BE SIGNED FOR. The customer is solely responsible for inspecting the product upon delivery, and any damage to, or shortages in, a delivery must be reported to us within 48 hours of the delivery being made. We do not deliver out side the UK.
Back Orders
If your item is not in stock, we will back order for you and advise you of the expected delivery date of the item. You will always be emailed with the option to cancel your order if you would rather not wait. Please make sure you have included your DAYTIME telephone number to help us advise you quickly of any problems.
Tax Charges
For orders made from the UK, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction in our goods and services to the best of our ablitys but there are always factors beyond our control. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01242 250185 (International +44 01242 250185) or fax us on or write to us at C/O THE STICK CLUB 18 ANDOVER ROAD CHELTENHAM GLOS. GL50 2EQ United Kingdom
Privacy Policy
Hockey Hell do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
Please note that we do not trade out side the United Kingdom.
In the unlikely event of requiring to return goods to us please follow these instructions to avoid delay in processing your return. Other than as required by law we have no general policy of accepting returns
a) When returning goods to us you the customer are responsible for the safe carriage of the product back to us.
b) You should return any product in its original packaging along with all related paperwork via suitably insured means that covers the full value of the goods. If you insure the product, the full value may be recovered. Please retain your receipt confirming the return. If returned products are lost we will not be liable for them.
Please send your returs to the address below.
Hockey Hell.co.uk,
C/O The Stick Club
18 Andover Road,
Tivoli,
Cheltenham,
Glos.,
GL50 2EQ.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms
We will maintain published prices as long as possible. However, if unavoidable cost increases are incurred, we do reserve the right to alter our prices accordingly. We will inform the customer of any price changes before despatching the goods.
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